SHIPPING

We Ship Worldwide!

All orders are dispatched via DHL Express or Pos Indonesia, according to your selection at checkout. For time-sensitive deliveries, we recommend choosing DHL Express for the fastest service.

As a boutique brand, each order is handled with care. Shipments are dispatched once or twice weekly, depending on order volume. Please allow approximately 7–14 days for your order to arrive, depending on your chosen courier.

If you require your order urgently, kindly contact us prior to placing your order — we will always do our best to accommodate expedited requests.

For pre-order pieces, please note that shipping times may vary slightly. Estimated timeframes are provided within each product description.

Shipping costs 

Shipping costs are applied at a flat rate, determined by your region and the origin of dispatch. Please note that customs duties or import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping cost at checkout.

For our U.S. customers, we offer an upgraded shipping option that includes all customs and duties prepaid, ensuring a seamless, duty-free delivery experience upon arrival.

EXCHANGE & RETURN

Please note before placing your order that we currently offer exchanges or store credit only. Refunds are not available at this time.

For swimwear, due to hygiene reasons, all returned items must be inspected upon receipt before an exchange or store credit can be issued.

If you wish to make a return, please contact us within 14 days of receiving your order and include the following details:

  • Your order number
  • The reason for your return
  • Whether you would prefer an exchange or store credit

Kindly email us at shopsubtlepoison@gmail.com before returning any items. Return shipping costs are the responsibility of the customer. For returns from outside the Republic of Ireland, we recommend using registered or tracked shipping for your peace of mind.

For any additional queries, please don’t hesitate to reach out to us at shopsubtlepoison@gmail.com — we’re always happy to help.

SHIPPING/RETURNS