SHIPPING

We Ship Worldwide!

All orders are dispatched via DHL Express or Pos Indonesia, according to your selection at checkout. For time-sensitive deliveries, we recommend choosing DHL Express for the fastest service.

As a boutique brand, each order is handled with care. Shipments are dispatched once or twice weekly, depending on order volume. Please allow approximately 7–14 days for your order to arrive, depending on your chosen courier.

If you require your order urgently, kindly contact us prior to placing your order — we will always do our best to accommodate expedited requests.

For pre-order pieces, please note that shipping times may vary slightly. Estimated timeframes are provided within each product description.

Shipping costs 

Shipping costs are applied at a flat rate, determined by your region and the origin of dispatch. Please note that customs duties or import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping cost at checkout.

For our U.S. customers, we offer an upgraded shipping option that includes all customs and duties prepaid, ensuring a seamless, duty-free delivery experience upon arrival.

EXCHANGE & RETURN

Please note before placing your order that we currently offer exchanges or store credit only. Refunds are not available at this time.

For swimwear, due to hygiene reasons, all returned items must be inspected upon receipt before an exchange or store credit can be issued.

If you wish to make a return, please contact us within 14 days of receiving your order and include the following details:

  • Your order number
  • The reason for your return
  • Whether you would prefer an exchange or store credit

Kindly email us at shopsubtlepoison@gmail.com before returning any items. Return shipping costs are the responsibility of the customer. For returns from outside the Republic of Ireland, we recommend using registered or tracked shipping for your peace of mind.

For any additional queries, please don’t hesitate to reach out to us at shopsubtlepoison@gmail.com — we’re always happy to help.

PENGIRIMAN / PENGEMBALIAN

Pengiriman

Kami Mengirim ke seluruh dunia!

Semua paket dikirim melalui Pos, mohon tunggu 3-5 hari kerja bagi kami untuk memproses pesanan Anda, Anda akan diberi tahu ketika pesanan Anda telah dikirim. Kecuali jika pesanan ditandai praorder karena waktu pengiriman akan bervariasi dan memakan waktu sedikit lebih lama. Kerangka waktu akan dicantumkan dalam deskripsi item.

Biaya pengiriman

Biaya pengiriman adalah tarif tetap berdasarkan di belahan dunia mana Anda berada

ROI

Standar - €8

Ekspres & Terlacak - €15

INGGRIS & EROPA LAINNYA

Ekspres dan Dilacak €15

AS, AUS & SELURUH DUNIA

Ekspres dan Terlacak - €20

Penukaran dan Pengembalian

Jika Anda ingin mengembalikan sesuatu, saat ini kami hanya dapat menawarkan penukaran atau kredit toko untuk digunakan pada pembelian berikutnya. Silakan hubungi dalam waktu 14 hari setelah menerima pesanan Anda untuk memproses pengembalian Anda dan menyertakan rincian berikut

- Nomor pesanan Anda

- Alasan kepulanganmu

- apakah Anda lebih suka pertukaran atau kredit toko

alamat email kami adalah shopsubtlepoison@gmail.com, silakan kirim email kepada kami sebelum mengembalikan barang apa pun.

Pengiriman pengembalian harus ditanggung oleh pembeli, jika pengembalian dari luar ROI kami menyarankan pengiriman melalui pos tercatat.

Pertanyaan atau pertanyaan lainnya jangan ragu untuk menghubungi kami di

shopsubtlepoison@gmail.com