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FAQS

How long will my order take to process?

All orders are processed within 3 working days of being received and you will receive a shipping notification with tracking as soon as it is sent!

Please note our Loinnir collection and Nautical purple swimsuits are still on pre-order but all due to be shipped before June ends. Pay attention to products noted pre-order!

Do you offer free shipping?

Yes! We offer free shipping within Bali, and if you’re in an area we can Gojek, you’ll receive your order the same working day.

Outside of Bali we offer free shipping on all orders over €150

What shipping options are available?

Orders are shipped with Pos Indonesia or DHL Express, depending on the option you choose.

If you need your item within or under 7 days, we recommend DHL Express for the fastest and most reliable service.

For all orders to Ireland we have a flat rate shipping fee for standard shipping of €15 and for DHL express €25

Will I have to pay customs fees?

For U.S. customers: If you select DHL Express, all duties and customs fees are prepaid, so there are no extra costs on arrival.


For regular shipping or other countries: Any customs charges are the responsibility of the customer.

What if my item doesn’t fit?

We want you to love your Subtle Poison piece! If your item doesn’t fit, it can be returned for store credit or exchanged for a different size, depending on availability.

For hygiene reasons, we can only offer returns or exchanges once the item has been received and inspected to ensure it’s in its original, unworn condition.

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