SHIPPING
We Ship Worldwide!
All orders are dispatched via DHL Express or Pos Indonesia, according to your selection at checkout. For time-sensitive deliveries, we recommend choosing DHL Express for the fastest service.
As a boutique brand, each order is handled with care. Shipments are dispatched once or twice weekly, depending on order volume. Please allow approximately 7–14 days for your order to arrive, depending on your chosen courier.
If you require your order urgently, kindly contact us prior to placing your order — we will always do our best to accommodate expedited requests.
For pre-order pieces, please note that shipping times may vary slightly. Estimated timeframes are provided within each product description.
Shipping costs
Shipping costs are applied at a flat rate, determined by your region and the origin of dispatch. Please note that customs duties or import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in the shipping cost at checkout.
For our U.S. customers, we offer an upgraded shipping option that includes all customs and duties prepaid, ensuring a seamless, duty-free delivery experience upon arrival.
EXCHANGE & RETURN
Please note before placing your order that we currently offer exchanges or store credit only. Refunds are not available at this time.
For swimwear, due to hygiene reasons, all returned items must be inspected upon receipt before an exchange or store credit can be issued.
If you wish to make a return, please contact us within 14 days of receiving your order and include the following details:
- Your order number
- The reason for your return
- Whether you would prefer an exchange or store credit
Kindly email us at shopsubtlepoison@gmail.com before returning any items. Return shipping costs are the responsibility of the customer. For returns from outside the Republic of Ireland, we recommend using registered or tracked shipping for your peace of mind.
For any additional queries, please don’t hesitate to reach out to us at shopsubtlepoison@gmail.com — we’re always happy to help.
ENVÍO Y DEVOLUCIONES
Envío
¡Enviamos a todo el mundo!
Todos los paquetes se envían por correo postal. Espere entre 3 y 5 días hábiles para que procesemos su pedido. Se le notificará cuando su pedido haya sido enviado. A menos que un pedido esté marcado como pedido anticipado, los tiempos de envío variarán para este y tardarán un poco más. Los plazos se indicarán en la descripción de los artículos.
Costos de envío
Los costos de envío son una tarifa fija basada en la parte del mundo en la que se encuentra.
retorno de la inversión
Estándar - 8 €
Exprés y con seguimiento - 15 €
REINO UNIDO Y RESTO DE EUROPA
Express y Seguimiento 15€
EE. UU., Australia y todo el mundo
Exprés y con seguimiento - 20 €
Cambios y Devoluciones
Si desea devolver algo, actualmente solo podemos ofrecer un cambio o crédito de la tienda para usar en compras futuras. Comuníquese dentro de los 14 días posteriores a la recepción de su pedido para procesar su devolución e incluya los siguientes detalles
- Su número de orden
- Motivo de tu devolución
- si prefieres un cambio o un crédito en la tienda
nuestra dirección de correo electrónico es shopsubtlepoison@gmail.com envíenos un correo electrónico antes de devolver cualquier artículo.
Los envíos de devoluciones deben ser cubiertos por el comprador, si la devolución se realiza desde fuera de ROI recomendamos enviarla por correo certificado.
Cualquier otra consulta o pregunta no dude en contactarnos en
tiendassubtlepoison@gmail.com